{"id":657,"date":"2021-06-09T11:58:00","date_gmt":"2021-06-09T04:58:00","guid":{"rendered":"https:\/\/ico.mountain.co.th\/?p=657"},"modified":"2026-05-12T10:28:28","modified_gmt":"2026-05-12T03:28:28","slug":"the-contribution-of-cultural-intelligence-to-the-interaction-involvement-and-performance-of-call-center-agents-in-cross-cultural-communication","status":"publish","type":"post","link":"https:\/\/ico.mountain.co.th\/zh\/the-contribution-of-cultural-intelligence-to-the-interaction-involvement-and-performance-of-call-center-agents-in-cross-cultural-communication\/","title":{"rendered":"The contribution of cultural intelligence to the interaction involvement and performance of call center agents in cross cultural communication"},"content":{"rendered":"<p class=\"wp-block-paragraph\">Ms.Jenette Villegas Puyod, a recent Ph.D. graduate of ICO NIDA, successfully published part of her doctoral dissertation in the \u201cManagement Research Review\u201d.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">&nbsp; &nbsp; &nbsp;This is a high-quality journal ranked in the \u201cSCImago Quartile 2 (Best quartile)\u201d in the area of Business, Management and Accounting, with \u201cH-index=42\u201d.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">&nbsp; &nbsp; &nbsp;Her research was under close supervision and guidance of her thesis adviser, Asst. Prof. Dr. Peerayuth Charoensukmongkol.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Reference:<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Puyod, J., &amp; Charoensukmongkol, P. (2019), The contribution of cultural intelligence to the interaction involvement and performance of call center agents in cross-cultural communication: The moderating role of work experience, Management Research Review, 42(12),1400-1422.<\/p>","protected":false},"excerpt":{"rendered":"<p>Ms.Jenette Villegas Puyod, a recent Ph.D. graduate of ICO NIDA, successfully published part of her doctoral dissertation in the \u201cManagement Research Review\u201d. &nbsp; &nbsp; &nbsp;This is a high-quality journal ranked in the \u201cSCImago Quartile 2 (Best quartile)\u201d in the area of Business, Management and Accounting, with \u201cH-index=42\u201d. &nbsp; &nbsp; &nbsp;Her research was under close supervision [&hellip;]<\/p>\n","protected":false},"author":1,"featured_media":1831,"comment_status":"closed","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"inline_featured_image":false,"footnotes":""},"categories":[25],"tags":[],"sdg":[41,43],"research_author":[],"class_list":["post-657","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-research","sdg-sdg-13","sdg-sdg-15"],"_links":{"self":[{"href":"https:\/\/ico.mountain.co.th\/zh\/wp-json\/wp\/v2\/posts\/657","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/ico.mountain.co.th\/zh\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/ico.mountain.co.th\/zh\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/ico.mountain.co.th\/zh\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/ico.mountain.co.th\/zh\/wp-json\/wp\/v2\/comments?post=657"}],"version-history":[{"count":1,"href":"https:\/\/ico.mountain.co.th\/zh\/wp-json\/wp\/v2\/posts\/657\/revisions"}],"predecessor-version":[{"id":658,"href":"https:\/\/ico.mountain.co.th\/zh\/wp-json\/wp\/v2\/posts\/657\/revisions\/658"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/ico.mountain.co.th\/zh\/wp-json\/wp\/v2\/media\/1831"}],"wp:attachment":[{"href":"https:\/\/ico.mountain.co.th\/zh\/wp-json\/wp\/v2\/media?parent=657"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/ico.mountain.co.th\/zh\/wp-json\/wp\/v2\/categories?post=657"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/ico.mountain.co.th\/zh\/wp-json\/wp\/v2\/tags?post=657"},{"taxonomy":"sdg","embeddable":true,"href":"https:\/\/ico.mountain.co.th\/zh\/wp-json\/wp\/v2\/sdg?post=657"},{"taxonomy":"research_author","embeddable":true,"href":"https:\/\/ico.mountain.co.th\/zh\/wp-json\/wp\/v2\/research_author?post=657"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}